Subscription

New Here ,
May 23, 2022 May 23, 2022

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I have had premium for a while now but all of a sudden my account got logged out, logged back in and tried to restore subscription but it says unable to restore, tried paying for subscription again and won't work as I have a current subscription. I have tried logging in and out and deleting the app

any help thanks 

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General troubleshooting , Standards and accessibility

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Adobe Employee ,
May 24, 2022 May 24, 2022

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Hi Cameron,

 

Thank you for reaching out.

 

We tried to check your account with the email address you have used to sign in here on the community.

There is no subscription listed under this account. Are you using an alternate email address for the Adobe services?

If yes, would you mind sharing your Adobe ID with us in a private message? You may initiate a private message using the envelope icon provided in the top right corner of this community page.

Please confirm if you are using the services on a desktop application or a mobile device.

 

Thanks,

Meenakshi

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New Here ,
May 24, 2022 May 24, 2022

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Other emails could be cameronwood7@hotmail.com
Woody123.com@gmail.com
Use it on my iphone

Kind regards,
Cameron wood

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New Here ,
May 25, 2022 May 25, 2022

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Hey Cameron did you ever figure it out? I'm having the same problem. I've tried logging in with multiple emails and none of them are working. I even went as far as repaying and it still doesn't work.

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New Here ,
May 25, 2022 May 25, 2022

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I am also having a problem similar to this new today.  I try to login to acrobat and I get this error. 

Brian23802514x2p9_0-1653507658903.png

 

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