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Successfully installed Adobe Acrobat Pro 2020 on MacBook Air 2020, but won't open

New Here ,
May 07, 2021 May 07, 2021

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I purchased an Adobe Acrobat Pro 2020 software download. I was able to download/install it, but when I try to open it I get a message recommending I sign up for a 7-day free trial.

 

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General troubleshooting

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Adobe Community Professional ,
May 08, 2021 May 08, 2021

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It sounds like you installed Acrobat DC, not Acrobat 2020... Where did you download it from?

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New Here ,
May 08, 2021 May 08, 2021

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I installed Adobe Acrobat Professional 2020 (20.0) Mac MUN. I downloaded it from Staples. 

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Adobe Community Professional ,
May 09, 2021 May 09, 2021

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Upload a screenshot of the application window with the error message, please.

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