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suddenly won't print a pdf

New Here ,
May 29, 2018 May 29, 2018

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All of a sudden today I can't print a PDF.  I can open one but it won't let me print one.  Says error 300

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Print and prepress

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correct answers 1 Correct answer

Adobe Employee , Jun 01, 2018 Jun 01, 2018
Hi annz16531201 terij8915151 As we have checked the account details using the email address you are logged into the forums, you have subscription for Acrobat Pro DC. Could you try removing Acrobat DC using cleaner tool found here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , restart the computer and then reinstall Acrobat DC from here - Download and install Acrobat DC subscription on a computer Reboot the machine and try again. If issue still persists, please contact our support...

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Adobe Employee ,
May 30, 2018 May 30, 2018

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Hi Terij,

As per the issue description mentioned above, you are unable to print pdf, is that correct?

Could you let us know the application you are trying to print in - Adobe Reader or Adobe Acrobat?

Try troubleshooting steps given in this help document: Troubleshoot PDF printing in Acrobat and Reader

Also, try printing from other application and check if that works.

Let us know if you need any help.

Shivam

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New Here ,
May 30, 2018 May 30, 2018

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I have adobe acrobat DC Pro.  All of a sudden I don't even have an option to print PDF

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New Here ,
May 30, 2018 May 30, 2018

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I have the same issue...only my print files go to never never land.

I have tried trouble shooting tips to no avail.

I am using Adobe Acrobat Pro DC. I'm on a PC.

This applies to all files being sent to print through Acrobat.

All other programs are printing fine.

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Adobe Employee ,
May 31, 2018 May 31, 2018

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Hi Annz,

Is there any error message you are getting when trying to print?

Also, try following troubleshooting steps:

1- Check if an update is available for Acrobat using "Check for updates" option under "Help" menu, reboot the machine after installing update and try again. You may also download updates from here: Adobe software and product updates

2- Run Acrobat as an administrator - Run an Adobe program as administrator | Windows 7, Vista

3- Try printing as image : Print PDF as image | Adobe Acrobat, Reader

4- Try printing after disabling protected view , launch Acrobat>click on Edit menu>select Preferences>click Security (Enhanced)>click Protected View>click Off>OK, relaunch Acrobat and try again.

Please note: disabling protected mode is for troubleshooting purpose only, and not recommended. Please turn the feature back on after troubleshooting is complete.

Let us know if you need any help.

Shivam

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New Here ,
May 31, 2018 May 31, 2018

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Same here...no error message and can't print. 

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New Here ,
May 31, 2018 May 31, 2018

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Hi, Shivam -

I have tried all of the above.

I do not get an error message.

And...I cannot print.

Sigh.

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Adobe Employee ,
Jun 01, 2018 Jun 01, 2018

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Hi annz16531201 terij8915151

As we have checked the account details using the email address you are logged into the forums, you have subscription for Acrobat Pro DC. Could you try removing Acrobat DC using cleaner tool found here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , restart the computer and then reinstall Acrobat DC from here - Download and install Acrobat DC subscription on a computer

Reboot the machine and try again.

If issue still persists, please contact our support here: Contact Customer Care

Thanks,

Shivam

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New Here ,
Jun 01, 2018 Jun 01, 2018

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This seemed to do the trick. Thanks, Shivam!

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Community Beginner ,
Apr 18, 2019 Apr 18, 2019

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I am having this same issue and have tried all the troubleshooting steps except

Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , restart the computer and then reinstall Acrobat DC from here - Download and install Acrobat DC subscription on a computer Reboot the machine and try again.

My partner suddenly couldn't print PDFs to our Epson WF7220, and has just worked around for a few months. Suddenly this week I can't print PDFs to same printer. We are both MacOS10.13.6, (iMac and laptop). Latest Epson software is updated. When we send PDF to epson to print, it activates the printer icon for 1 second, then disappears. When it was working, the Epson icon would activate in the dock and stay "on" til printing completed.

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New Here ,
Aug 10, 2019 Aug 10, 2019

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I have the same problem. My PDFs won't print. I spent forever with Epson support and the problem seems to be with Acrobat.

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Adobe Community Professional ,
Aug 10, 2019 Aug 10, 2019

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What is your OS and version?

Does „print as image“ (advanced button in the print dialogue) help?

BTW: printer manufacturers often claim the problem needs to be the other side. Most problems come, however, from printer drivers that are poorly programmed or alter the printing data.

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Aug 10, 2019 Aug 10, 2019

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Ha ha! So, right after I posted above, I updated my Mac OS and it prints! Yay!

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Adobe Community Professional ,
Aug 11, 2019 Aug 11, 2019

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Thanks for the update.

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Mar 09, 2020 Mar 09, 2020

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This exact issue has just recurred as of yesterday.

I downloaded the lastest print Epson driver (which was what I already had, but I reinstalled it).

Are there any other solutions? Some of my PDFs I need to print without resorting to print as image (they tend to degrade print quality).

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New Here ,
May 24, 2021 May 24, 2021

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I've been having the same issue. I print an Acrobat Pro DC doc, and the doc never makes it to the print queue.

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