Support doing a screen share should not open customer's files, right?

[rpo050408]

I was just doing a screen share and the support rep began opening PDF files on my computer that contained customer information. I had no way of stopped it as the rep was moving the mouse when I attempted to and I could not get the cursor to the end button on the sceen share window. I ended up having to hold down the power button for ~10 seconds to stop them from opening one document after another.

This is not acceptable, Adobe. Train your staff better.

[Bernd Alheit]

Are you sure that it was a support rep?

[rpo050408]

LOL yes. I started the chat on the Adobe website that led to the screen share.