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Suppression signatures enregistrées

New Here ,
Feb 22, 2023 Feb 22, 2023

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Bonjour,

 

Je ne parviens pas à supprimer les signatures dans Signer soi-même, quand je clique sur le signe moins (-), il ne se passe rien.

 

J'ain réinstallé complétement Adobe Acrobat, fait une réparation et redémarrer l'ordinateur, mais rien n'y fait...

 

Auriez-vous des solutions à ce sujet ?

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Security digital signatures and esignatures

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Adobe Employee ,
Feb 22, 2023 Feb 22, 2023

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Hi @Charles Mo 

 

Hope you are doing well and sorry to hear that.

 

Please try the steps in the order defined and see if that works,

1. Remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

2. Reboot the computer once and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Let us know if you experience any trouble and need more help.

 

Regards

Amal

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

 

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New Here ,
Dec 21, 2023 Dec 21, 2023

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Bonjour

j'ai également le même problème, j'ai déjà effectué toutes les démarches indiquées dans la solution proposée à cette question. 
auriez-vous une autre solution à nous apporter ?

 

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Adobe Employee ,
Dec 22, 2023 Dec 22, 2023

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Hi there

 

What happens when you try to delete the saved signature/initial? Do you get any error message? If yes, please share the screenshot of the same for more clarity?

Also, make sure you have the recent version 23.08.2042X installed. Go to Help > Check for updates and reboot the computer once and see if that works.

 

~Amal

 

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New Here ,
Dec 22, 2023 Dec 22, 2023

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Nothing happens, no error message

Céline

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New Here ,
Dec 22, 2023 Dec 22, 2023

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Excuse me I aswered too quickly.

My version : 2023-008-20421

No update available

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Adobe Employee ,
Dec 25, 2023 Dec 25, 2023

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Hi @Céline34394002yy6i 

 

Try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html 

 

Let us know how it goes.

 

~Amal

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New Here ,
Jan 02, 2024 Jan 02, 2024

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Hi,

The last proposal was the one that worked.

Thank you for your support

Céline

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New Here ,
Jan 02, 2024 Jan 02, 2024

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In fact, no it does not work because I have recovered the signature feature but I lost the professional features on my workstation. I can no longer combine files, insert pages etc... I can only do it online and it does not suit me.

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Adobe Employee ,
Jan 03, 2024 Jan 03, 2024

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Hi there

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

 

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

If it still doesn't work, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and the  Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html  and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

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New Here ,
Jan 03, 2024 Jan 03, 2024

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Adobe Employee ,
Jan 05, 2024 Jan 05, 2024

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Hi there

 

Thanks for sharing the logs. we have shared them with the engineering team for review.

 

We will share the update as soon as we get any info.

 

~Amal

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