Suppression signatures enregistrées

Report · Feb 22, 2023

Bonjour,

Je ne parviens pas à supprimer les signatures dans Signer soi-même, quand je clique sur le signe moins (-), il ne se passe rien.

J'ain réinstallé complétement Adobe Acrobat, fait une réparation et redémarrer l'ordinateur, mais rien n'y fait...

Auriez-vous des solutions à ce sujet ?

Report · Feb 22, 2023

Hi @Charles Mo

Hope you are doing well and sorry to hear that.

Please try the steps in the order defined and see if that works,

1. Remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

2. Reboot the computer once and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Let us know if you experience any trouble and need more help.

Regards

Amal

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

Report · Dec 21, 2023

Bonjour

j'ai également le même problème, j'ai déjà effectué toutes les démarches indiquées dans la solution proposée à cette question.
auriez-vous une autre solution à nous apporter ?

Report · Dec 22, 2023

Hi there

What happens when you try to delete the saved signature/initial? Do you get any error message? If yes, please share the screenshot of the same for more clarity?

Also, make sure you have the recent version 23.08.2042X installed. Go to Help > Check for updates and reboot the computer once and see if that works.

~Amal

Report · Dec 22, 2023

Nothing happens, no error message

Céline

Report · Dec 22, 2023

Excuse me I aswered too quickly.

My version : 2023-008-20421

No update available

Report · Dec 25, 2023

Hi @Céline34394002yy6i

Try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

Let us know how it goes.

~Amal

Report · Jan 02, 2024

Hi,

The last proposal was the one that worked.

Thank you for your support

Céline

Report · Jan 02, 2024

In fact, no it does not work because I have recovered the signature feature but I lost the professional features on my workstation. I can no longer combine files, insert pages etc... I can only do it online and it does not suit me.

Report · Jan 03, 2024

Hi there

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

If it still doesn't work, please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and the Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal