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Switch from trial to retail in Acrobat 2020

New Here ,
Jul 20, 2021 Jul 20, 2021

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Good morning,

 

How do I switch from trial to retail in Acrobat 2020?

I cannot find a way to enter the license.

 

In 2017, signing out and then back in gave the option to enter the key.

 

But in 2020, this does not happen.

 

Thanks

 

Christophe

 

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Activation

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Adobe Employee ,
Jul 20, 2021 Jul 20, 2021

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Hi Christophe,

 

As you have purchased Acrobat 2020 license, please uninstall the Acrobat Trial.

Then install the Acrobat 2020 installer from this link: https://helpx.adobe.com/download-install/kb/acrobat-2020-downloads.html

 

Let us know if you need any help.

 

Thanks,

Meenakshi

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New Here ,
Jul 20, 2021 Jul 20, 2021

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Hi Meenakshi,

 

I tried that many times.

When I install the version and enter the license, when I launch Acrobat 2020, it crahses on boot.

Acrobat appears for one second and disapears.

 

Installing the trial version works

 

Thanks

 

Christophe

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