switching to Nonprofit discounted rate

[Judy38168751euay]

I have been approved for the nonprofit rate for Adobe Acrobat Pro through Adobe's website. When I try to apply the discount, it says my subscription is invalid. When I try to get help, the agents say they can't help me. How can I receive the discount? I also need to set this up for multiple employees. 

[try67]

> When I try to get help, the agents say they can't help me. 

Did you ask for an explanation? If you were approved, then it should work.

At any rate, we can't help you. This issue has to be dealt with by Adobe directly.