Team does not have option to select Buisness or Personal profile

[Casey PLDO]

Hi all-

Our Teams account was updated last week with the new Business and Personal profiles feature. But so far, I am the only person who has the feature since I'm the contract owner. Now all Acrobat Standard and Acrobat Pro users on our account do not have access to the tools they need. I have told everyone to try signing out and signing back into their accounts, but no one is prompted to select a profile when they do so. 

I was able to successfully assign a license to a NEW user on our account, and this user did have the option to select the Business profile and all tools are working as they should. But EXISTING users still do not have the option to select a profile, and they are prompted to upgrade their account when they try to use a tool that should be accessible with their license.

Any help would be extremely appreciated. Our work relies heavily on Standard and Pro tools.

[Casey PLDO]

*I would like to add that I have tried removing then re-instating a license for an existing user, but this still did not prompt the user to select a profile.

[Marcus2511302157mf]

im having the same issue, I am stuck on a personal profile, and attempting to install adobe acrobat pro for an urgent job, but it keeps blocking me from using my license on the business profile. extremely frustrating!

[Amal. · Accepted solution]

Hi there

Hope you are doing well and sorry to hear that.

Please go through the help page https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html and see if that works for you.

Regards

Amal

[Marcus2511302157mf]

guess i just figured it out, under my personal profile, theres a select box for company, i select the business profile company, and now I can see all the business account apps and have been able to install acrobat pro. (i had to uninstall reader and creative cloud desktop and reinstall those too, but i made it!