Team does not have option to select Buisness or Personal profile

New Here ,
Apr 07, 2022 Apr 07, 2022

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Hi all-

Our Teams account was updated last week with the new Business and Personal profiles feature. But so far, I am the only person who has the feature since I'm the contract owner. Now all Acrobat Standard and Acrobat Pro users on our account do not have access to the tools they need. I have told everyone to try signing out and signing back into their accounts, but no one is prompted to select a profile when they do so. 

 

I was able to successfully assign a license to a NEW user on our account, and this user did have the option to select the Business profile and all tools are working as they should. But EXISTING users still do not have the option to select a profile, and they are prompted to upgrade their account when they try to use a tool that should be accessible with their license.

 

Any help would be extremely appreciated. Our work relies heavily on Standard and Pro tools.

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General troubleshooting , Install update and subscribe to Acrobat

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correct answers 1 Correct answer

Adobe Employee , Jul 04, 2022 Jul 04, 2022

Hi there

 

Hope you are doing well and sorry to hear that.

 

Please go through the help page https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html and see if that works for you.

 

Regards

Amal

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New Here ,
Apr 07, 2022 Apr 07, 2022

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*I would like to add that I have tried removing then re-instating a license for an existing user, but this still did not prompt the user to select a profile.

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New Here ,
Jul 03, 2022 Jul 03, 2022

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im having the same issue, I am stuck on a personal profile, and attempting to install adobe acrobat pro for an urgent job, but it keeps blocking me from using my license on the business profile. extremely frustrating!

 

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Adobe Employee ,
Jul 04, 2022 Jul 04, 2022

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Hi there

 

Hope you are doing well and sorry to hear that.

 

Please go through the help page https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html and see if that works for you.

 

Regards

Amal

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New Here ,
Jul 03, 2022 Jul 03, 2022

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guess i just figured it out, under my personal profile, theres a select box for company, i select the business profile company, and now I can see all the business account apps and have been able to install acrobat pro. (i had to uninstall reader and creative cloud desktop and reinstall those too, but i made it! 

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