Tentei desinstalar e instalar novamente para parar de receber essa notificação, porém não resolveu

[Marcos3246246126t9]

[Amal.]

Hi @Marcos3246246126t9 

Hope you are doing well and thanks for reaching out.

Please try the troubleshooting steps shared in the help page https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html and see if that works.

If it still doesn't work, Would you mind collecting the Adobe Crash/freeze logs https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html and sharing them via any cloud storage? Just upload the log file to the cloud generate the link and share that link with us for further investigation.

Regards
Amal

[Amal.]

Hi @Marcos3246246126t9 

Our engineering team requires some more information, could you please share the value of GUID present at 'Computer\HKEY_CURRENT_USER\Software\Adobe\CommonFiles\CRLog' in the Registry Editor?

Here's the sample for that.

~Amal

[Amal. · Accepted solution]

Hi there,

The new version 23.08.20555 of Acrobat is now available addressing the fix for the issue.

Please update the application from the help menu > check for updates and reboot the computer once.

You may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

Regards

Amal