Test version blocking purchased version

New Here ,
Sep 01, 2022 Sep 01, 2022

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The test version is blocking the purchased version from my company. How do I get rid of the test version on my computer?

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Cancel subscription , Install update and subscribe to Acrobat

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Adobe Employee ,
Sep 01, 2022 Sep 01, 2022

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Hi @mikaelj78810394 

 

We are sorry to hear that. Would you mind elaborating a bit more about the ''test version is blocking the purchased version''

- What is the application and the version you are using?
- What happens when you try to use the purchased version of the application? Do you get any error message? If yes, please share the screenshot of the same for a better understanding?  Also, a small video recording of the same would be very helpful.

 

We are here for help, just need more info.

 

Regards

Amal

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