Testversion Acrobat Pro DC gekündigt und Abo PDF Pack ist ungültig

New Here ,
Apr 18, 2022 Apr 18, 2022

Copy link to clipboard

Copied

Hallo, ich habe seit Jaheren das Abo PDF Pack, welches noch bis November 2022 läuft. Ich hatte mich entschlossen, das Acrobat Pro DC zu probieren und die Testversion gekauft. Die Testversion Acrobat Pro DC habe ich allerdings noch währenmd der Testzeit gekündigt. Nun habe ich gar keinen Zugang mehr und kann keine PDF Dateien erstellen.

Möchte ich eine PDF-datei erstellen, erhalte ich die Nachricht "Ihre Adobe Acrobat Testversion ist abgelaufen. Kaufen Sie Adobe Acrobat jetzt, um den vollständigen Zugriff wieder herzustellen. Klicken Sie zum kaufen auf OK" Warum soll ich nochmals kaufen, wo doch mein bezahltes Abo noch läuft? Kann mir jemand helfen?

Vielen Dank im voraus

TOPICS
General troubleshooting , Install update and subscribe to Acrobat

Views

88

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Apr 19, 2022 Apr 19, 2022

Hi there

 

Hope you are doing well and sorry for the trouble.

 

I have checked the Adobe Account with the email you are using on this community and found that your Acrobat Pro DC subscription is canceled and you have an active subscription of the Adobe PDF Pack. Adobe Acrobat PDF Pack is a bundle of Adobe Acrobat online services. With it, you can access tools, manage documents, and track the ones you've shared for viewing, review, and signature.

The option to create PDF is not available with Acr

...

Likes

Translate

Translate
Adobe Employee ,
Apr 19, 2022 Apr 19, 2022

Copy link to clipboard

Copied

Hi there

 

Hope you are doing well and sorry for the trouble.

 

I have checked the Adobe Account with the email you are using on this community and found that your Acrobat Pro DC subscription is canceled and you have an active subscription of the Adobe PDF Pack. Adobe Acrobat PDF Pack is a bundle of Adobe Acrobat online services. With it, you can access tools, manage documents, and track the ones you've shared for viewing, review, and signature.

The option to create PDF is not available with Acrobat PDF Pack. For more info. please check the help page https://helpx.adobe.com/document-cloud/faq/adobe-pdfpack-faq.html

 

Regards

Amal

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 20, 2022 Apr 20, 2022

Copy link to clipboard

Copied

LATEST

Thanks a lot for your quick reply 🙂

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines