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Text added to PFD via "fill & sign" copies onto two pages down when document saved

New Here ,
Sep 09, 2021 Sep 09, 2021

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I have been using a PDF template for some time, where I can fill it out using the Fill & Sign tool on Adobe Acrobat.  Suddenly, I have run into this issue where when I save the file after entering text onto a specific page of the PDF and then re-open the file, the text is copied/duplicated randomly onto the page two pages down.  I cannot find a way to prevent this from happening.

 

I have seen suggestions for issues with the "duplicated, double-vision" like text as well as the issue of namig text fields differently, but none of these seem to solve/relate to this issue. Any advice would be greatly appreciated. 

TOPICS
Edit and convert PDFs, General troubleshooting, PDF forms

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Adobe Employee ,
Sep 09, 2021 Sep 09, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble.As described the text entered using the fill and sign tool gets copied two pages down the PDF.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.If the file is stored on a shared network drive please download it to your computer first and then try to fill and sign and check. 

If its  a file specific issue please share the file with us to check it at our end.

 

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for update and reboot the computer once and check.

 

Also try to reset the Acrobat preferences as described in the help page https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

You may also try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there and check.

 

Regards

Amal

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