Text Comments Disappear

[OpaO]

I am currently using Acrobat Pro DC. I had always been able to insert a comment in a document that would be fully visible afterwards. Now the moment I click outside of the text box, the comment disappears, yet is displayed in the comment box on the right side. Possible solution?

[sb116]

Hi OpaO,

The text added in a Comment has always been displayed either when you hover over that comment box or if you click on it and you can see it on the right side of the comment text box, as you mentioned.

Plus, on a document where a product with an earlier version was used to create that PDF and if anyone opens the commented PDF while offline and those comments were not saved, will see that all comments have been deleted.

You may refer to the link below for more information:

Comments missing or PDF review hangs in Acrobat or Reader 11.0.09

Please confirm since when have you been experiencing the change.

Also please share the OS and application versions you are currently using as well as the ones you were using previously when you could see the comment directly on the document.

Thanks,

Supriya

[OpaO]

Thank you for your reply.

I am currently using Acrobat Pro DC 2015.020.20042 on Windows 7 at home. It was on this machine that I started noticing the difference. The change seemed to have happened over the past couple of months on my home computer. This versions gets regular updates.

At work, the version that still allow the comments to be displayed, is on Windows 10 and using Acrobat Pro DC 2015.006.30244. I have used it during the past week and the comments remain displayed. That is why I thought that perhaps this was a setting in my preferences that has caused this. It must have been a change in the software. I would prefer the ability to turn this on or off.