Text formatting Issue

[ben16880]

I'm a Mac user and I've used InDesign to create some editable Menus for a local Deli with the idea that client can edit the prices on the PDF when they need to. I've formatted all of the editable text fields to Courier 9.5pt but when the client (PC user) changes any of the prices at their end it strips the formatting out, so they're left with Arial at 7 or 8pt.

I've tried changing the font and I've used and tried assigning Rich Text, but neither seems to fix it. I haven't tried assigning a 'Font fallback' via the Preferences panel yet, because neither the Acrobat Pro or Acrobat Reader DC that I have installed seem to offer that option and I'm reluctant to pay to upgrade if it's not going to solve the issue.

One thing I should make clear is that all the prices are pre-entered on the form. So the client is effectively editing text that is already visible (and still formatted correctly), they're not typing new text into each field. I don't know if that should make a difference?

Any help would be much appreciated, thanks!

[Lukas Engqvist · Accepted solution]

I susspect it is the font naming that is off between Mac and PC. Easiest Would be to use a PC to set font. Unfortunately there is bad naming bagage in old fonts. OTF where it is same exact file on Mac and Windows work better. Do you get same problem with Verdana or Tahoma? Could be Courier New works better.

[ben16880]

That's what I feared...

I tried using Courier New and Arial, neither of those worked, but I haven't tried Verdana or Tahoma - is there a reason why you suggested those two in particular?

The client isn't too far away luckily, so I might have to visit them and see if I can edit the formatting on their computer.

[Lukas Engqvist]

They are new enough to work yet old enough to be spread and IKEA must have moved from Futura to Verdana for a (practical) reason