Text not appearing when PDF is opened in Acrobat

New Here ,
May 20, 2022 May 20, 2022

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Text is not showing up when I open my PDF in Acrobat. But the text shows if I view it with preview or if I open it with Illustrator.  Is there a way to fix this?

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General troubleshooting

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Adobe Employee ,
May 20, 2022 May 20, 2022

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Hi Mary,

 

Hope you are doing well and sorry to hear that.

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer locally and then try again and check.

 

You may also try to turn off the protected mode of Adobe Acrobat (Win Only). Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup' Turn off the protected mode and uncheck 'Enhanced Security > Click OK and reboot the computer once.

 

Also make sure you have the recent version 22.1.20117 (Win), 20112 (Mac) installed. Go to Help > Check for updates and reboot the computer once.

 

Regards

Amal

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