Texts on first/last pages of PDFs partially not viewable

[ErnstAtME]

I have a problem with Reader under PC/Windows 10. The problem has occurred in the CS version already and I thought, an update to the current Adobe Cloud version could solve it, but it is still there:
Text blocks on first and last page of various PDFs are not shown. They are there (can select them with mouse) bus can’t see them. This is not a problem with printing or showing in a web browser (same document in web browser works), but locally on the PC directly in Acrobat. It happens with PDFs I have written myself from InDesign, as well as documents I get from other sources, so I guess it is something in Reader. Tried to check various settings but couldn't find a reason for this behaviour. Tried to check forums etc., but I only found problems similar to mine in the context of printing or displaying in web environments, where it works in my case. Same PDF on the PC/Reader of a colleague works well.

[try67]

Can you share a screenshot of the issue, or the actual file?

[ErnstAtME]

Thank you for the reply.

It doesn't make sense to share the actual file, as it happens with almost EVERY file 🙂

Here are three screenshots of an example (an user manual created in InDesign). The first screenshot "1-InDesign" shows the InDesign layout as it should look like (but as I said, it also happens with external PDF documents, so it's definitely not a problem of my InDesign). The second screenshot (2-Acrobat) shows the exported PDF in Acrobat Reader where texts are missing (actually not missing but not visible/not displayed). Screenshots 3 show the exact same document opened with Edge and Chrome, where the texts are visible. Hope this helps.

Thank you!

[try67]

My guess is some of the page content is beyond the border of the Crop box, so Acrobat doesn't display it.

Since these are files you created it would be helpful if you could share one of them after all.

Also, I would recommend asking in the InDesign forum how to change the definitions of the page boxes before exporting to PDF.

[ErnstAtME]

Actually, there are some facts that speak against this and makes me think that it is with greater likelihood a problem of an Arobat setting, maybe in combintaion with some setting in the OS or whatever:

1) It only happens in my Acrobat on my PC. As soon as I pass the exact same PDF document on to a colleague, their Acrobat displays everything correctly. If it was whatever export problem from InDesign, this should occur not only in my Acrobat, I think.

2) It is not only with files I have created - this was just the expamle for my screenshots. Other documents I receive from external sources and I haven't created show the same behaviour that texts are missing on page on.

3) The fact that the exact same file opened in a web browser perfectly also indicates, that the PDF seems to be ok.

[ErnstAtME]

Here is an example, last page of a brochure. The screenshot shows, how I see it in Acrobat. The Acrobar Reader of my collegue on another PC shows it perfectly alright.

[try67]

Is the issue the white part at the top? That's just the end of the previous page. If you change the view setting to Single Page View it won't appear.

[ErnstAtME]

No, the issue is the missing (black) text all throughout the page (compare screenshot to PDF).

[ErnstAtME]

Another remark: The document I uploaded as an example in my last posting (Pico_BackBone) has already been offset printed several times without problem - another fact that should indicate, that the PDF is ok.