The Acrobat XI PDFMaker Add-on cannot be loaded on MS Office 365 ProPlus (Outlook)

[Guest]

The Acrobat XI PDFMaker Add-on cannot be loaded on MS Office 365 ProPlus (Outlook), and an error notice is released that "The selected add-on cannot be loaded because of a running error during the loading of COM Add-ons." Just like below:

The version info of MS Office 365 ProPlus is listed below:

And the version info of Adobe Acrobat XI is listed below as well:

I hereby sincerely ask for help from whom with professional expertise knowledge.

[try67 · Accepted solution]

You have to update Acrobat to at least version 11.0.16 for it to be compatible with your version of Office.

See: Web browsers and PDFMaker applications compatible with Acrobat and Reader

[Test Screen Name]

I think Office 2019 needs Acrobat DC or 2017.

[try67]

From their screenshots it appears they have Office 16, though.

[Amal.]

Hi Bradfordyuan,

Adding on to try67

Adobe Acrobat XI is an end of support product. Adobe no longer provides technical support including product and security updates. Please update to the latest version of Adobe Acrobat DC / Adobe Reader to get the benefits of the latest functionalities and security measures.

You may please refer to the help article in the link - End of support for Adobe Acrobat XI and Reader XI

Let us know if you need more help.

Regards,

Amal

[Test Screen Name]

Good observation!