The app bills me after I unsubscribed?

Report · Mar 27, 2022

Hi guys, back in the 16th of December 2021, I subscribed to the free trial plan of the Adobe Acrobat app because I needed it for the day. After I did my job, I unsubscribed from my free trial plan and even got a confirmation e-mail that I did so and that I will not be charged anything. Yet, three months later I am checking my bank account and I see that every single month Adobe is charging me the fee of 17.99 euro which is the monthly subscription plan for the Adobe Acrobat app. When I go to my profile though, it says that I do not have an active subscription plan???? So what do I do now, I do not know how to cancel something that apparently is cancelled but I keep being charged for this thing that I cannot even use right now? Thanks in advance.

Report · Mar 28, 2022

You should contact Adobe directly for help with this issue:
General help page: https://helpx.adobe.com/contact.html
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

Report · Oct 31, 2024

Currently, i am facing the same issue. I unsubcribed the plan 3 days prior to the end of free trial. But i saw notifications from my bank that i am being charged for the plan 118 aed. I mean what's the use of me unsubribing the app and the plan?

i even had the app deleted from my laptop. Again today i am getting mail for failed payment . why should i pay for it when i didnt even use the app and i had already unsubscribed to it. I unsubscribed the plan again when i got notification from my bank also. i am so dissappointed to this app and their team whoever is managing it.

i am writing in this comment when i have huge work pending @!