The app does have a bug or glitch while loading

[yakirr]

Hello, I use the app, it takes about 33 seconds to load, is there any bug or malfunction

[S. S]

Hi @yakirr,

Hope you are doing well. Sorry for the experience with Acrobat.

Would you mind sharing a few more pieces of information for further investigation:

1. The app version number of Acrobat you are using (go to Menu-> Help-> About Acrobat Pro);

2. The OS of your device and its complete version (go to System Settings-> System-> About);

3. Is the issue observed at launch, or when you try to follow any workflow?

To test, would you mind trying out the steps:

Right-click the app icon-> Properties-> Compatibility-> check the box "Run the app in compatibility mode"-> select Windows 8-> Apply-> Okay.

Look forward to hearing from you.

-Souvik

[yakirr]

Souvik Hi, of course the system information of the computer and also the version of Adobe Acrobat, everything is here. I want you to fix the problem that it takes time to load the application, about 28 seconds I will ask for your help on the matter

[yakirr]

?

[S. S · Accepted solution]

Thanks @yakirr, for the screen recording.

We are aware of the issue and working on a fix with the upcoming release.

Meanwhile, would you mind going to Acrobat-> Menu-> Preferences-> Security (enhanced)-> disabling the option "Run in AppContainer"-> Restart the app.

Let me know if this helps.

-Souvik

[yakirr]

Souvik Hi Thank you very much, it helped a lot, I turned off the security settings, improved the AppContainer check, the app works great, thanks to the support and help on the matter 

[S. S]

@yakirr Glad to know that it worked for you.

-Souvik