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The application “Adobe Acrobat.app” can’t be opened.

Community Beginner ,
Dec 08, 2022 Dec 08, 2022

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Running macOS 13.0.1 (22A400) on a Mac Studio. I can't open Adobe Acrobat on my computer:"

The application "Adobe Acrobat. app" can't be opened." how do I fix this?

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General troubleshooting , How to

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Adobe Employee ,
Dec 09, 2022 Dec 09, 2022

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Hello @GottaRun 

 

I hope you're doing well, and sorry for the trouble.

 

Please try to remove the application using the cleaner tool (Acrobat cleaner tool)  and reinstall the application using this link:

https://www.adobe.com/acrobat/acrobat-pro.html

 

For testing purposes: Please try to turn off the protected mode and see if that makes any difference. Go to Adobe Acrobat > Preferences > Enhanced Security > Uncheck 'Enable protected mode at startup,' turn off the protected mode and uncheck the enhanced security > Click OK and reboot the computer.

Note: Turning off the security may contain security risks; please turn on the security after testing.

 

Let us know how it goes.

 

Regards,

Krutikka

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Community Beginner ,
Dec 16, 2022 Dec 16, 2022

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Thanks for replying. I couldn't follow the steps you outlined because it took me to uninformative confusing screens. But I did uninstall what was on my computer using specialized uninstaller software. And then reinstalled from my adobe account. So I'm good for now!

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Explorer ,
Dec 14, 2023 Dec 14, 2023

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In my case, Acrobat was in the middle of an update. However, it didn't give any hint that was the case. When I tried to shutdown, a dialog appeared letting me know what was happening. Once the update completed, everything was back to normal.

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New Here ,
Jan 14, 2024 Jan 14, 2024

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Crappy user experience. You'd think they would know better after doing this stuff for 30+ years....

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