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The box to create password won't appear

New Here ,
Oct 13, 2023 Oct 13, 2023

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I'm trying to protect a PDF with a password. When i click that option in Acrobat Pro it brings up the white box where I should be able to set the password (have done numerous times in the past). It's currently just a white box with the spinning circle as if it's laoding, but id doesn't load. Tried multiple times yesterday and today, with computer restarts in between, and it's not going away. Any help gratefully received!

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Crash or freeze , Edit and convert PDFs , PDF

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Community Expert ,
Oct 13, 2023 Oct 13, 2023

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Can you confirm the exact version of your software and operating system.

Also, can you include a screenshot?

Have you tried How to reset Acrobat Preference settings to defaul... - Adobe Support Community - 4792082

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New Here ,
Oct 16, 2023 Oct 16, 2023

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Thanks for your suggestion. I have recently updated my operating system and think I need to update the software. It actually worked fine when I was signed in on another device.

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Enthusiast ,
Oct 21, 2023 Oct 21, 2023

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Enthusiast ,
Oct 21, 2023 Oct 21, 2023

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same, i made a post about it too

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