The box to create password won't appear

Report · Oct 13, 2023

I'm trying to protect a PDF with a password. When i click that option in Acrobat Pro it brings up the white box where I should be able to set the password (have done numerous times in the past). It's currently just a white box with the spinning circle as if it's laoding, but id doesn't load. Tried multiple times yesterday and today, with computer restarts in between, and it's not going away. Any help gratefully received!

Report · Oct 13, 2023

Can you confirm the exact version of your software and operating system.

Also, can you include a screenshot?

Have you tried How to reset Acrobat Preference settings to defaul... - Adobe Support Community - 4792082

Report · Oct 16, 2023

Thanks for your suggestion. I have recently updated my operating system and think I need to update the software. It actually worked fine when I was signed in on another device.

Report · Oct 21, 2023

https://community.adobe.com/t5/acrobat-discussions/protect-a-pdf-loads-empty-panel-bug/m-p/14176562#...

Report · Oct 21, 2023

same, i made a post about it too