The memory could not be written error

[Bruce_Thorn]

Hi Folks, 

I have a user that is experiancing a memory error when attemting to open a PDF in Adobe Acrobat. "The instruction at 0x0000000071C80670 referenced memory at 0x0000000071C80670. The memory could not be written. Click on OK to terminate the program."

It seems that when he clicks OK, the pop error disapperars and the program seems to work normally. Anyone else have this issue? Anyone have suggestions for a resolution?

[Bani Verma]

Hi there, 

I am moving your query to the correct community; experts there will be able to help you better.

Thanks,

^BS

[S. S]

Hello,

Hope you are doing well. 

We are live with a new update (25.1.20744) that fixes this issue. Please update the app to the latest version and let us know if the issue is fixed for you.

To check for updates, go to Menu > Help > Check for Updates.

To know more: https://adobe.ly/3W8arE6

Regards,
Souvik.