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The PDF portfolio contains black and white photos that are disappearing.

New Here ,
Apr 03, 2024 Apr 03, 2024

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Hi all,
I have an 18MB photo portfolio on a PDF that includes both color and black and white photos.
However, when I save it as a reduced size or optimized version, the black and white photos appear as blank pages.

Can you help me with this issue? 

Thank you

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Adobe Employee ,
Apr 10, 2024 Apr 10, 2024

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Hi there

 

Hope you are doing well and thanks for reaching out.

 

Is this an issue with a particular set of pictures in the portfolio or with all the  pictures? Please try with a different set of pictures and see if that works.

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20643 installed. Go to Help > Check for updates and reboot the computer once.
 
Also try to repair the installation from the help menu (Win Only) and see if that works.
 
Please try to reset the Acrobat preferences as described here https://adobe.ly/3VR8Lju and see if that works.

 

Let us know if you experiece any trouble and need more help.

 

~Amal

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Community Expert ,
Apr 10, 2024 Apr 10, 2024

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