the program crashes when i try to make a reduced pdf

[simonbdoc]

Acrobat crashes when i try to make a reduced pdf.

i have used both Save as: reduced file size

and

Save as other: reduced size pdf

it has worked ok a couple of times, but more often than not the program closes itself.

[AnandSri]

Hello Simonbdoc,

We apologize for the inconvenience caused, as per the description above, Acrobat is crashing while reducing a PDF, Is that correct?

Please check for any pending updates of Acrobat from help>check for updates, restart the machine after installing updates.

Try resetting the preferences of Acrobat, to reset the preferences refer to How to reset Acrobat Preference settings to default.

Try repairing the Acrobat from help>repair installation(only for Windows), reboot the machine after repairing the Acrobat.

If the issue still persists, please share the following details:

• Is it a Mac or Windows machine?
• Dot version of Acrobat installed, to identify refer to Identify the product and its version for Acrobat and Reader DC
• Is it specific to one PDF or Acrobat is crashing while reducing any PDF?

Let us know how it goes and share your findings.

Regards,

Anand Sri.

[simonbdoc]

i am working on a newly reinstalled version of the program.

mac

version 2018.011.20038

crashes on attempt to reduce any pdf

[AnandSri]

Hello Simonbdoc,

Sorry for the delayed response and inconvenience caused. Please install the latest patch of Adobe Acrobat from help>check for updates, reboot the machine after updating the Acrobat and see if this brings any difference.

You can also download and install the latest patch of Acrobat from DC Release Notes — Release Notes for Acrobat DC Products

let us know how it goes with the latest update.

Regards,

Anand Sri.

[cfsprague]

having the same issue with the latest version of Acrobat, i have also installed the latest patch. when i go to reduce a file it closes the program

[JorisHoogstede]

Same problem here and the problem persists after installing the latest patch. Resetting Acrobat DC (with removing the preferences folder solution) also doesn't solve the problem. The program starts with the progress of reducing the file size but around 60% of the progress it crashes without a warning.

I use it to reduces PDF files created with AutoCAD LT with and without rasterimages on them. Since a week or two it crashes with whatever PDF file I feed it.

I'm on continuous release version 2020.009.20074

[Max.Mendez]

I`m having the same issue when reducing size from a PDF file created with Adobe Illustrator 2020. Did you find any solution?

Max

[kyracoates]

I am having the same issue, whenever I try to reduce a file size using either File>Save as Other>Reduced Size PDF or File>Reduce File Size the program will crash and close.

I'm using Windows 10

Adobe Acrobat Pro DC

Version 2020.009.20074

I tried Help>Repair Installation but that didn't make any difference.

[Superbar1900]

Same issue and I'm on Mac. 

Is there any update on a solution here yet?

[dmdavidson]

I am having the same trouble for a couple of days now.  I'd love to know what the fix is

[jne.kat]

I've been having the same problem for a long time, now.  I did all the suggested fixes and nothing.  (Side complaint) I wish there was an alternative to adobe, any time I try to use a feature the app prompts me to pricing for an upgrade and yet I can't do this simplest function with what I'm paying for.  It is totally unclear what features are included for 180$/year. 

[castellana]

Brand new installed program, Adobe Pro 2020 for Windows 10. 
The very first thing I tried was reducing the size of a file and ... crash crash crash crash.  I have separated the file into two, and it did it again. This is so obnoxious!!! 

[castellana]

And guess what?  I downloaded the same 130MB file into an old computer that has Acrobat Pro X. 
Saved as Reduced PDF and it took about 4 minutes to produce a 68MB file.  No errors. No crashing.  So this means that in order to reduce the size of my big files I am going to have to use an unsupported version in another computer???? 
Supper disppointed.

[defaulthwld96iv1z9p]

Same here

tried reducing file size of 200mb doc and just keeps crashing. 

[jason22502340145l]

Bump.

I am just trying to reduce the size of a file that is only 34.1MB, and it crashes.

[castellana]

The only solutions i have found are these:

• use a third party website (if you are using the free option they will keep your files for 24 hours and that is a no-no in my case).  
• use the online Adobe compression tool. I've found that it works about 60% or 70% of the time: https://documentcloud.adobe.com/link/acrobat/compress-pdf/ 

That is my only choice and I have been getting decent results.

Good luck!

[jason22502340145l]

This is the reason why I bump... I posted and literally 10 minutes later I had my answer. AWESOMESAUCE!

[castellana]

Glad to have helped! 
There are great third party options too if you wish to go that way.  They really reduce the files a lot more! 

If you use the compression tool in the adobe cloud make sure you review the compressed files that may have been previously OCR'ed (sually scanned files).  I have come accross a few files that lost some of the characters when compressed. In those cases I always reinsert the scan files and leave them as they are, without text recognizion. 

Happy New Year!

[28109497xs5t]

Same issue still exists. 

Not sure why we upgraded. Your marketing is better than your app! Wish I had my Acrobat X pro back!

Continuous Release | 2022.003.20310