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The recent security feature of Windows 11, the Smart App Control (recommended being turned o

New Here ,
Feb 29, 2024 Feb 29, 2024

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Hi,

The recent security feature of Windows 11, the Smart App Control (recommended being turned on) is blocking features from Acrobat Reader pro as highlighting

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Community Beginner ,
Aug 21, 2024 Aug 21, 2024

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Hello guys, some good news.

 

After trying to solve it with Adobe team which failed, I have reached out to Microsoft and stumbled upon nice fella who assisted in resolving in a very simple way, hope it will last. It wilI explain the steps we did, so you can recreate:

1) Update the Windows Securty to latest version, I dont know how to find it online, you could search, as they shared the link with me for direct download (I am sharing below screenshot of the file details and version).

2) Download the latest C++ (I am using x64 system) - I dont have the link, but the executable file which was also shared by Msft technician (sharing below the screenshot of the file details and version).

3) Deleted previous C++ installations through Control Panel Programs and Features (I removed x86 and x64 which was showing).

4) Restart the PC

 

Hope this helps, and I can share the executables I used, however I would trust myself if I find so best to lookup, should be simple to find.


All the best!

Suad

 

 

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Community Beginner ,
Aug 21, 2024 Aug 21, 2024

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Hi Suad:

 

My Windows Securty is up to date.  I wanted to make sure I understand the order of the C++ steps. You download the latest C++, and then after that, you delete all of the C++ including the one you just updated?

 

Note I followed the advice of one of the other users, to change Acrobat to "run as administrator" and so far that seems to be helping. It does ask me when I click on a pdf, if I want to allow Adobe to make changes to my computer, but if I say yes then so far I have been able to see pdfs without getting the error. I haven't tried anything more complicated though.

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Community Beginner ,
Aug 22, 2024 Aug 22, 2024

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Hi Joni,

Thanks for replying. To clarify further, I have left only latest updated C++ x64, all other versions uninstalled.

Unfortunately, when trying to export pdf to word document today, I enoutered same issue again, blocked by Smart App Ctrl. However good thing is many other features including signatures, editing pdfs, converting to excel, organizing, combining pdfs, work perfectly now, but seems some parts of the app and features still have issues.

 

Thanks,

Suad 

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Community Beginner ,
Sep 26, 2024 Sep 26, 2024

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I don't understand why Adobe doesn't care about this! It is unusable due to Smart App Control.  They need to fix this!

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Community Beginner ,
Sep 26, 2024 Sep 26, 2024

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OK this makes me even more upset.  I managed to chat with an actual human through the Adobe website and they said they will not investigate it unless I have the Pro version. The free version is not supported.  What?!? If anyone is listening who has the Pro version and it is also causing problems with the Smart Control App in Windows 11, please try chatting with Adobe about this. They actually had the nerve to try to get me to buy the Pro version!! Why would I pay for something that doesn't work?!?! It is bad enough that it is free and it doesn't work.  I expect so much more from a company like this.  Just sad.

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Community Beginner ,
Nov 01, 2024 Nov 01, 2024

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Hi, there is fantastic solution, tried and tested. Downloaded and purchased Foxit PDF, 100% compliant, better priced and works as a charm! Good luck!

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New Here ,
Nov 25, 2024 Nov 25, 2024

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Have you tried installing the Adobe Creative Cloud App from the Microsoft Store? I was getting downloads blocked and SmartScreen blocking things - the app install for CCD worked perfectly from the MS Store and installing Acrobat and other tools from within CCD was the same as normal.

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New Here ,
Nov 25, 2024 Nov 25, 2024

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Same with installing Acrobat Reader - just use the version published in the MS Store

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