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There was a RAISE without a handler. The application will now exit. Mac OS Catalina 10.15.7

Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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Bonjour,

je n'arrive plus à utiliser Acrobat, il reste ouvert 5 secondes puis l'application plante avec le message suivant : "There was a RAISE without a handler. The application will now exit." J'ai cherché et essayé diverses solutions mais rien ne fonctionne. J'ai essayé plusieurs fois de désinstaller et réinstaller Acrobat mais sans succès... J'ai un abonnement Adobe et c'est bien la dernière version qui est installée, ma version d'OS est Catalina 10.15.7.

Avez-vous une solution à me proposer?

Merci pour votre aide.

TOPICS
Crash or freeze, General troubleshooting

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correct answers 1 Correct answer

Community Beginner , Aug 23, 2021 Aug 23, 2021
Bonjour Amal,C'est OK maintenant, problème résolu.Merci pour votre aide. Valérie

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Adobe Employee ,
Aug 18, 2021 Aug 18, 2021

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Hi Valériek

 

Hope you are doing well and sorry for the trouble. As described you are getting the error 'There was a RAISE without a handler. The application will now exit'

 

Please check the correct answer marked in a similar discussion https://community.adobe.com/t5/acrobat/there-was-a-raise-without-a-handler-the-application-will-now-... and see if that works.

 

Regards

Amal

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Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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Hi Amal,

j'ai supprimé le folder "Accessibility.acroplugin" comme conseillé, j'ai redémarré mon Mac mais ça ne fonctionne toujours pas...

Une autre solution svp?

Merci,
Valérie

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Adobe Employee ,
Aug 19, 2021 Aug 19, 2021

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Hi there

 

We are sorry to hear that. Please check out the similar discussion https://community.adobe.com/t5/acrobat/there-was-a-raise-without-a-handler-the-application-will-now-... and check the suggestion by the user 'fi2000' and see if that works  for you.

 

Regards

Amal

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Community Beginner ,
Aug 20, 2021 Aug 20, 2021

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Bonjour Amal,

merci pour votre réponse. J'ai essayé la solution de 'fi2000', mais malheureusement, ca ne fonctionne toujours pas. J'ai modifié les certificats en "toujours approuver", j'ai redémarré mon Mac et j'ai toujours le message d'erreur à l'ouverture d'Acrobat.
J'ai cherché sur le forum d'aures solutions mais sans succès.

 

Avez-vous une autre solution à me proposer?

Merci pour votre aide.

Bien à vous,
Valérie

 

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Adobe Employee ,
Aug 20, 2021 Aug 20, 2021

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Hi there

 

We are sorry to hear that. Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latets version 21.05.20058 installed. Go to Help > Check for Updates, you may also download the patch manually from the link https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html and reboot the computer after updating the application.

 

Regards

Amal

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Community Beginner ,
Aug 23, 2021 Aug 23, 2021

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Bonjour Amal,

C'est OK maintenant, problème résolu.

Merci pour votre aide.
Valérie

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