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There was an error during initialization. Initialization of the rasterizer module failed.

New Here ,
Nov 20, 2017 Nov 20, 2017

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I cant open my pdf files. This keep popping up.

"There was an error during initialization. Initialization of the rasterizer module failed." Also tried to reinstall the app without luck. What to do?

Thanks,

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Install update and subscribe to Acrobat

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correct answers 1 Correct answer

Adobe Employee , Nov 27, 2017 Nov 27, 2017

Hi Saulr,

If this problem still persists, i request you to trash your Reader(Please make sure to empty your trash as well off the reader) and reinstall from here: Adobe Acrobat Reader DC Install for all versions.

Please let us know if this worked for you.

Thanks

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Community Expert ,
Nov 21, 2017 Nov 21, 2017

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Adobe Employee ,
Nov 27, 2017 Nov 27, 2017

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Hello trafficnordic,

Sorry for the delay in response to your query and apologize for the inconvenience caused. As per the description above, you are not able to launch the Adobe Reader app as you are getting an error "Rasterizer Module failed", Is that correct?

We have sent you an email registered with Adobe Forums, please check your email inbox, and help us with the requested information.

Regards,

Anand Sri.

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Adobe Employee ,
Nov 27, 2017 Nov 27, 2017

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Hi Saulr,

If this problem still persists, i request you to trash your Reader(Please make sure to empty your trash as well off the reader) and reinstall from here: Adobe Acrobat Reader DC Install for all versions.

Please let us know if this worked for you.

Thanks

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