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There was an error opening this document. Access denied on some PDF's in MS Teams share from Win exp

New Here ,
Apr 24, 2024 Apr 24, 2024

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This is when trying to open certain PDFs from Windows Explorer from Teams file shares.  The status icon is the green check mark which should indicate the file exists on local storage.

When opened directly from Teams we don't get this message.

What does this tell us, and is there a log file that has further info about the error?

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General troubleshooting

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Community Expert ,
Apr 28, 2024 Apr 28, 2024

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Is that only with PDF files?

quote

This is when trying to open certain PDFs from Windows Explorer from Teams file shares. 


By @dave4503

What is special with those files?

quote

The status icon is the green check mark which should indicate the file exists on local storage.


By @dave4503

That does not mean that you have the right to open that file. What happens, when you open the PDF file with Notepad (or Notepad++). Obviously, it won't display the PDF file correctly as a PDF file, but it will confirm that the user can open the file.

ABAMBO | Hard- and Software Engineer | Photographer

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