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This computer must be connected to the network in order to open this document - Livecycle prompt

Community Beginner ,
Feb 22, 2024 Feb 22, 2024

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Hi all,

 

We have an issue with a number of PDFs giving the below message in both Acrobat Standard and Acrobat Reader on different PCs at different locations, all with unrestricted internet access so assume an issue with the file itself. It tries to go to a URL for livecycle advising it needs to send details there and accept that then get the below:

 

chrisb81868871_0-1708613490846.png

 

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Community Beginner ,
Feb 22, 2024 Feb 22, 2024

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chrisb81868871_0-1708613793402.png

 

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Community Expert ,
Feb 23, 2024 Feb 23, 2024

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Is the full address an Adobe one, or one that belongs to the company/institution you got the file from?
If the latter, report this issue to them.

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Community Beginner ,
Feb 28, 2024 Feb 28, 2024

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Thanks, yes the address is for the company it comes from. I'll try contacting them about it.

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