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This feature is not included in your current acrobat license

New Here ,
Sep 07, 2023 Sep 07, 2023

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Yes it is. We pay for Acrobat Pro and we have one user who randomly keeps getting this error when trying to combine PDFs. Why is this happening and how do I fix it? It only happens sometimes. Other times she can combine PDFs without any issue. She does not have the free version (Reader) installed. She only has Acrobat Pro. 

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Community Expert ,
Sep 07, 2023 Sep 07, 2023

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<moved from enterprise and teams >

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New Here ,
Dec 05, 2023 Dec 05, 2023

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Hi Jason,

I have a user that is also experiencing this random and rather annoying issue, did you ever find a solution?

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New Here ,
Dec 05, 2023 Dec 05, 2023

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Me too. I had to reinstall Acrobat as a "trial" version to be able to do anything. Now we are being charged twice!  😞

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Community Expert ,
Dec 05, 2023 Dec 05, 2023

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contact adobe support.

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New Here ,
Dec 06, 2023 Dec 06, 2023

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Hi kglad,

Have already tried that.

From my experience Adobe support are as helpful as a chocolate Teapot that has been filled with boiling hot water, placed in an oven and then fired into the sun, in other words not very.

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Community Expert ,
Dec 06, 2023 Dec 06, 2023

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if you're desperate, on the problematic computer you could:

 

uninstall acrobat including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

restart the computer

 

reinstall acrobat.

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