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Participating Frequently
December 15, 2022
Question

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  • December 15, 2022
  • 1 reply
  • 5869 views

I share documents several times a month, now I cannot.

Why?

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1 reply

AHastingsAuthor
Participating Frequently
December 15, 2022

adding, Ive tried recreating the PDF, and Ive also tried other PDFs in other locations, and none of them can be shared.

I believe Adobe has an issue.

S_S
Community Manager
Community Manager
December 15, 2022

Hi @AHastings,

 

Hope you are doing well. Sorry for your experience with Acrobat DC.

 

Would you mind sharing a screen shot of the error or a screen recording of the workflow you are trying to achieve for better understanding?

Also, please try signing out from the application and sign back in to check if it helps.

 

Look forward to hearing from you.

 

-Souvik.

S_S
Community Manager
Community Manager
January 9, 2023

@S. S 

Happy New Year!

Just to follow up, the very next day I was able to share files again like normal.   No reboot, no Acrobat Cleaner.

Apparently something was done on the Adobe end, but everything works now.


Hi @AHastings,

 

Best wishes for the new year! 

 

We are glad to know that it worked for you.

 

-Souvik.