Tiling Pattern in pdf

[Bearabull1]

We receive a pdf from a customer. The logo element is CMYK, but in the pdf supplied using pitstop it showed up as tiling pattern. The logo did not print. Trying to figure what causes the conversion so I can get back to the customer. I believe they use automation of some type to make their pdfs. Doesn't happen on all images.

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[Adorobat]

Hi Bearabull1,

Would it be possible to share the screenshot of the issue with us? To share the screenshot here in the forums, refer to the steps given in this link: https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Also, let us know the application you are using to open this pdf - Adobe Reader or Adobe Acrobat.

Thanks,

Shivam

[Bearabull1]

Here is a sceenshot of what I was talking about.

[Test Screen Name]

That doesn't necessarily mean the pattern has a problem, it might be a Pitstop limitation (a tiling pattern can have many colours and colour spaces). Does the print problem happen on all types of printer?

[Bearabull1]

It is with some pdfs we get from another company, The image itself was cmyk to start. I can make the pdf on our end with no issue.

[Test Screen Name]

Yes, but these problem PDFs: Do they show the problem on all printer types? It’s Possible you have a printer problem, not a file problem.

[Bearabull1]

I can print the pdf through an office inkjet and it prints fine. It is when it is paginated. Happened on a few ads and the logo had converted from cmyk to the patterned image. It looks fine when it is brought into the page (newspaper), but when it goes through the rips is when it doesn't print. Can't tell there is an issues as all looks good.

[Test Screen Name]

I think you need to contact tech support for the RIP Or pagination system. Patterns are normal, failing to print them isn’t...

[Bearabull1]

thanks, I will pass this on to my boss.