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1

Toolbar covers part of document - unable to close or move it

New Here ,
Mar 12, 2023 Mar 12, 2023

Hi 

 

A toolbar is placed on the left side of documents when I open up Adobe Acrobat reader. (see circled part of attachment)

It blocks text from my documents so is very irritating.

 

I dont know what it is, or how to disable, close or move it. 

(right clicking or dragging it elsewhere does nothing)  

 

Any advice on how to get disable or move this? 

 

Thanks

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1 ACCEPTED SOLUTION
Community Expert ,
Jun 01, 2023 Jun 01, 2023

You can disable the new UI.

View solution in original post

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Adobe Employee ,
Mar 14, 2023 Mar 14, 2023

Hi @Larren288340304c31 

 

Hope you are doing well and sorry to hear that.

 

What happens when you click on the cross button on the top left corner as shown in the screenshot.

 

Amal_0-1678818880938.png

 

 

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.01 2006x installed. Go to Help > Check for updates and reboot the computer once.

 

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

 

Regards

Amal

Regards
Amal
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New Here ,
Mar 15, 2023 Mar 15, 2023

Hi Amal 

 

Thanks for replying - when I click the x, the menu down the left closes, but that small bar remains. 

 

It happens with all documents. 

perhaps I need to uninstall and reinstall Adobe. 

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Adobe Employee ,
Mar 15, 2023 Mar 15, 2023

Hi @Larren288340304c31 

 

We are sorry to hear that. Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer once and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and check

 

Regards
Amal

 

Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

Regards
Amal
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Community Beginner ,
Jun 01, 2023 Jun 01, 2023

Has this been fixed? I am having the same problem and cannot get rid of that toolbar.

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Community Expert ,
Jun 01, 2023 Jun 01, 2023

You can disable the new UI.

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Community Beginner ,
Jun 01, 2023 Jun 01, 2023
LATEST

Yeah, that worked for the time being thank you. It is not ideal though, do we have to stick with the old UI forever? We should be able to enjoy the new design without a toolbar blocking our work.

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