Toolbar Selections won't "stick"

[Terry307743162ilh]

My IT Department had to recently reinstall Adobe Pro DC (desktop) for updating licensing reason. Even since, I can't seem to get any toolbar changes to stick, i.e., they disappear as soon as I re-open the program. This includes both right-clicking to add some of the Page Navigation and Page Display tools, as well using the "Customize Quick Tools" menu to add some other toolbar changes. A minor annoyance is that I also can't get it to just open in the maximum window view - yes, I've tried the Windows tips to get that to stick, but it doesn't.  

[mariahweyne]

I think you now have Acrobat's New Experience. You can disable it. 

[Terry307743162ilh]

I don't see that option??

[mariahweyne]

Check you settings - EDIT-Preferences

[mariahweyne]

[Terry307743162ilh]

Thanks for the suggestions, but I had those set properly already so there's no difference.  

[mariahweyne]

Sorry to hear.  Try contacting Adobe thru its chat.

use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=auto

Open in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.