Toolbars not responding after latest update.

[Jason23635362lkv2]

I am running the latest version of acrobat dc. My toolbar is not hidden but none of the icons are visible. They are active since I am able to click some at random but no buttons are showing.  Acrobat also crashes repeatedly and all the menus show blank. Is there a way to roll back to the previous version?

[MeenakshiNegi]

Hi Jason,

Thank you for reaching out, and sorry about the trouble.

Please try repairing the application installation. In Acrobat, go to Help > Repair Installation (Only for Windows).

Try the troubleshooting steps suggested in the following help document as the application crashes: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

If the issue persists, share the Acrobat and OS versions on the machine. You may check the latest version details using the steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/identify-product-version.html. 

Share the screenshot of the window where the icons are not visible.

Thanks,

Meenakshi

[IcedTea]

As of today, I am also experiencing this issue.

[IcedTea]

I should mention that I have reinstalled Adobe several times and run the repair installation several times as well.

[MeenakshiNegi]

Sorry for the delay in response.

Could you please try opening the tools tab and share the screenshot with us?

Please share the Acrobat and OS versions.

Thanks,

Meenakshi

[IcedTea · Accepted solution]

I reinstalled Windows 11 to resolve this issue, so I can no longer provide any screenshots related to it. 

[MeenakshiNegi]

Glad to know the issue is resolved and thank you for updating us.

Let us know if we can be of any further help.

Thanks,

Meenakshi