Toolbars not responding after latest update.

New Here ,
Mar 17, 2022 Mar 17, 2022

Copy link to clipboard

Copied

I am running the latest version of acrobat dc. My toolbar is not hidden but none of the icons are visible. They are active since I am able to click some at random but no buttons are showing.  Acrobat also crashes repeatedly and all the menus show blank. Is there a way to roll back to the previous version?

TOPICS
Crash or freeze , General troubleshooting

Views

173

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Beginner , Mar 31, 2022 Mar 31, 2022

I reinstalled Windows 11 to resolve this issue, so I can no longer provide any screenshots related to it. 

Likes

Translate

Translate
Adobe Employee ,
Mar 18, 2022 Mar 18, 2022

Copy link to clipboard

Copied

Hi Jason,

 

Thank you for reaching out, and sorry about the trouble.

 

Please try repairing the application installation. In Acrobat, go to Help > Repair Installation (Only for Windows).

Try the troubleshooting steps suggested in the following help document as the application crashes: https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html.

 

If the issue persists, share the Acrobat and OS versions on the machine. You may check the latest version details using the steps suggested in the following help document: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

Share the screenshot of the window where the icons are not visible.

 

Thanks,

Meenakshi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 18, 2022 Mar 18, 2022

Copy link to clipboard

Copied

As of today, I am also experiencing this issue.

 

Screenshot 2022-03-18 115419.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 18, 2022 Mar 18, 2022

Copy link to clipboard

Copied

I should mention that I have reinstalled Adobe several times and run the repair installation several times as well.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 31, 2022 Mar 31, 2022

Copy link to clipboard

Copied

Sorry for the delay in response.

 

Could you please try opening the tools tab and share the screenshot with us?

Please share the Acrobat and OS versions.

 

Thanks,

Meenakshi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Mar 31, 2022 Mar 31, 2022

Copy link to clipboard

Copied

I reinstalled Windows 11 to resolve this issue, so I can no longer provide any screenshots related to it. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 01, 2022 Apr 01, 2022

Copy link to clipboard

Copied

LATEST

Glad to know the issue is resolved and thank you for updating us.

Let us know if we can be of any further help.

 

Thanks,

Meenakshi

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines