Transfer Acrobat Standard 2017 to new PC

Forum|Forum|5 years ago
June 30, 2020
3 replies
3503 views

Why is Adobe not supporting Acrobat Standard 2017???

How do I transfer my licence to a new PC? All help topics seem to pertain to DC and other products I do not have.

This topic has been closed for replies.

AnandSri

Community Manager

Hey Dough!

I hope you are doing well.

++ adding to the correct suggestion shared by Test_Screen_Name

Please check your Adobe account if you have registered the product key/serial number: https://account.adobe.com/orders

Go to Orders.
In the Order History screen, click the order number in the ORDER# column.
In the Order number screen, click Downloads and Serial Numbers.
Your serial number is displayed.

For detailed steps, you can also take help from this article: https://helpx.adobe.com/download-install/kb/find-serial-number.html#IfyoupurchasedfromAdobecomorregisteredyourproduct

I have also checked the Adobe ID (email) used to login on Adobe Community and an Acrobat 2017 license is registered.

Please login to Adobe.com and you will be able to get the serial number.

Also, please make sure you deactivate the license from the old machine and install Acrobat on the new one and use the product key for activation. For steps, take help from this article: https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html

To download Acrobat 2017, you can use this link https://helpx.adobe.com/download-install/kb/acrobat-2017-downloads.html

Let us know if you experience any issues.

Thanks,

Anand Sri.

[Edited response]

D

Doug204Author

Participating Frequently

I went to "Orders," and none are associated with my account. It looks like I have reached a dead end.

D

Doug204Author

Participating Frequently

I found the original Staples invoice that includes a 30-character serial number. If the number I need would normally come on the sales receipt, maybe I have found it.

T

Test Screen Name

Legend

Use your original installer and serial number. Deactivate in the old PC if you can.

if that doesn’t help please tell us what happens.

On no account post your serial number.

D

Doug204Author

Participating Frequently

I have all the original Acrobat Standard 2017 packaging and the disk. You mentioned the serial number.

The book has a "scan to activate" number, and inside there is a "redemption number," but no serial number.

T

Test Screen Name

Legend

Thanks. A redemption code is redeemed just once to give you a serial number. You did this once. It is this serial number that you need again today. If you didn’t keep a record you may have lost the use of the software. But if you registered the product, the serial number should be shown in your Adobe account... so check that out.