Transferring Adobe Acrobat DC from older computer to new computer

[davidm6]

I bought Adobe Acrobat DC with a Dell computer in 2015 and the license is on the Adobe site.  I just bought a new computer and want to transfer the license. I de-activated Adobe Acrobat on the old computer by signing out of Adobe, but can find no help on the Adobe site that enables me to transfer the license for Adobe Acrobat DC (not the Pro version) to the new computer. There is much guidance on how to manage subscriptions, or how to start free trials, but I can find nothing guiding me on transferring a purchased version of Adobe Acrobat DC, with a valid license, (that I realize can only be used on one computer) to the new computer.  I would really welcome help on solving this problem.

[Dave Merchant]

Since you signed out on the old computer, you simply need to install the software on the new computer then sign in to activate it.

[davidm6]

Dave, I appreciate the guidance, and I'm all set. Thanks again.

[davidm6]

This is becoming a nightmare.  I got my valid copy of Adobe Acrobat DC, bought in 2017 with a Dell computer, installed yesterday on my new computer with Dell's tech support, with Dell contacting Adobe directly and taking over my computer.  It was working fine. Today Adobe told me that an update was available, and I always download recommended updates.  Now Adobe tells me that it is a 7 day free trial. I did find the page telling me to download Adobe Acrobat DC Classic 2015, followed all the instructions myself just now, and I get messages that I cannot install the software or the license is invalid. I now realize that I should not install any updates, but can someone please advise me on how I can get this installed so it is my purchased personal version and not a 7 day trial?

[davidm6]

Dave,

I do not know if you will receive the post below, since I entered it replying to my own message.  If there is some way that Adobe can help me install my valid Adobe Acrobat 2015 Classic on my new Dell computer I would really appreciate it. I did go to the page presumably telling me how to do it, followed all the instructions, and was told the license was invalid or the software could not be installed. Again, I am pasting the post I just entered below. Thanks very much...David

This is becoming a nightmare.  I got my valid copy of Adobe Acrobat DC, bought in 2017 with a Dell computer, installed yesterday on my new computer with Dell's tech support, with Dell contacting Adobe directly and taking over my computer.  It was working fine. Today Adobe told me that an update was available, and I always download recommended updates.  Now Adobe tells me that it is a 7 day free trial. I did find the page telling me to download Adobe Acrobat DC Classic 2015, followed all the instructions myself just now, and I get messages that I cannot install the software or the license is invalid. I now realize that I should not install any updates, but can someone please advise me on how I can get this installed so it is my purchased personal version and not a 7 day trial?

[davidm6]

Dave,

I think I'm ok.  When I updated my Adobe Acrobat 2015 Classic, after Adobe said an update was available, it evidently installed a new Adobe Acrobat with a 7 day trial, and that was overriding my efforts to log into my Adobe Acrobat that was working successfully yesterday. I uninstalled the version that was downloaded when I tried to update and how Adobe Acrobat 2015 Classic seems to be working again. I now realize that I should not install any updates that Adobe tells me that are available, correct?

Thanks,

David

[davidm6]

Dave,

I guess I spoke too soon. My Adobe Acrobat 2015 Classic seemed to be working when I opened a few files and successfully combined two of them. Now, 30 minutes later, nothing happens when I click on Adobe Acrobat Classic 2015 and I cannot open it. It is no longer working. So, I guess I am back to asking for help to try to get this installed so it will work on my machine under the valid license.
Thanks,

David

[davidm6]

Dave,

As I mentioned, when I clicked on Acrobat DC Classic 2015 a screen pops up for a second and then disappears, or nothing happens at all (all of my other sites are working).  I just uninstalled Acrobat DC Classic 2015 as well as Adobe Creative Cloud, cleared browsing data, reinstalled Acrobat DC Classic 2015 (and the install seemed to accept my license code) and go through the installation, and still when I click on it a screen pops up for a split second and then disapppears.  I am working off of this page when trying to install Acrobat DC Classic 2015. I am at a loss as to what to do, and I would like to avoid having to go back to Dell to try to get their help again in installing this on the new computer from the old computer (I logged off from my Adobe Account on the old computer and am still logged off--I just checked).  I'd really appreciate help in getting this valid product installed on my computer.

Thanks,

David

[davidm6]

Dave,

I'm sorry--I forgot to include the link at Adobe I am working off of in the last post, although referred to it. Here it is:

https://helpx.adobe.com/download-install/kb/acrobat-2015-downloads.html

[davidm6]

Dave,

I am so sorry for the multiple posts, but I realized I forgot to mention that I have Adobe Acrobat Standard Classic 2015, not Pro. I tried installing Classic, which is what the license is for (and, again, the installed seemed to accept the license code), and that is what is not working.

David

[davidm6]

Dave,
Just now I uninstalled Adobe Acrobat Standard Classic 2015 and installed it again, entering my license code and the license code was accepted again. During the installation I have been receiving a notification box, presumably from Google Chrome which I am using as a browser, saying that Adobe added an extension which might change how Chrome works. I have been hitting "Enable" on that extension, but this time I said "Remove" the Chrome extension. This time when I tried to open Adobe Acrobat Standard Classic 2015 it stayed open and successfully combined some test files. I shut the computer down and restarted it, and Adobe Acrobat again stayed open and combined some test files.  Adobe stopped working abruptly today, so I am not confident that it will continue to work. However, at the moment it is working, and I am hoping that the problem was the extension that was added to Google Chrome that this time I removed.  I will let you know if the situation changes. Again, I apologize for the multiple posts, but I wanted to give you complete information and the current status. Hopefully it continues to work!

Thanks,

David