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Transferring License to a different Email

New Here ,
May 08, 2020 May 08, 2020

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Hi,

I recently purchased an Adobe Acrobat Professional Perpetual License for work. It was purchased through a university site. I purchased the license and used the office credit card to pay for it. Like any transaction, I had to fill out billing information and shipping information. The buyer's account was under my email and had my contact information. So I gave my information as the shipping location (did not have a form for email address). In order to recieve the receipt and process the payment, I filled in the business information with the contact information of our business administrative. However, the license credentials were sent to the the business administrative. The forwarded email showed that the email was addressed to me but sent to the other person's email. Now I can't login and do anything with the license. I am told that I just need the serial number to operate the Mac Application, but that is not the case. I can dowload the application but can't use it since it's not tied to my email address. How do I transfer this license over to my account and email address so I can start doing my work?

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Cancel subscription , General troubleshooting , How to

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correct answers 1 Correct answer

Community Expert , May 09, 2020 May 09, 2020

We can't help you with this issue. Contact Adobe directly: https://helpx.adobe.com/contact.html

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Community Expert ,
May 09, 2020 May 09, 2020

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We can't help you with this issue. Contact Adobe directly: https://helpx.adobe.com/contact.html

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Engaged ,
Mar 28, 2024 Mar 28, 2024

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We tried three times to get Adobe to update our billing email address. No chat agent could find where to do this. Anyone get this resolved somehow?

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Community Expert ,
Mar 28, 2024 Mar 28, 2024

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please stop posting duplicate messages.

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