Trial has expired

[markd94856842]

I have a purchased copy of Acrobat Pro.  It had been functioning fine for years.  Recently, I get "Your Adobe Acrobat Trial has expired. Buy now to restor full access to Adobe Acrobat" when I try to print to a .pdf.

This is some combination of annoying and perplexing, since I wasn't trialing; I have a full license.

How can I solve this?

Thanks.

Mark

[try67]

What's the full name of the application you're using when you see this message?

[markd94856842]

Adobe Acrobat XI Pro

[TFMJ]

I had a similar situations with a few seats of my volume licensed Acrobat. On those workstations, I had to unistall and reinstall Acrobat. Then it licensed correctly again.  Seems like Adobe playing with the perpetual licenses everytime they "improve" the subscription license methodology.

[Abambo]

I don't know about your case, but I know that when you install a subscription product on trial they tend to "take over" the licence management on products being offered as a subscription as well as on perpetual basis.

In this case, it is recommended to uninstall Adobe products, use Adobe's CC-cleaner app to clean up any remains, and to reinstall the licensed products. https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

This may also be of help: https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html