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Trial has expired

New Here ,
May 21, 2021 May 21, 2021

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I have a purchased copy of Acrobat Pro.  It had been functioning fine for years.  Recently, I get "Your Adobe Acrobat Trial has expired. Buy now to restor full access to Adobe Acrobat" when I try to print to a .pdf.

This is some combination of annoying and perplexing, since I wasn't trialing; I have a full license.

 

How can I solve this?

 

Thanks.

 

Mark

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Adobe Community Professional ,
May 21, 2021 May 21, 2021

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What's the full name of the application you're using when you see this message?

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New Here ,
May 21, 2021 May 21, 2021

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Adobe Acrobat XI Pro

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New Here ,
May 21, 2021 May 21, 2021

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I had a similar situations with a few seats of my volume licensed Acrobat. On those workstations, I had to unistall and reinstall Acrobat. Then it licensed correctly again.  Seems like Adobe playing with the perpetual licenses everytime they "improve" the subscription license methodology.

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Adobe Community Professional ,
May 21, 2021 May 21, 2021

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I don't know about your case, but I know that when you install a subscription product on trial they tend to "take over" the licence management on products being offered as a subscription as well as on perpetual basis.

 

In this case, it is recommended to uninstall Adobe products, use Adobe's CC-cleaner app to clean up any remains, and to reinstall the licensed products. https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

This may also be of help: https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

ABAMBO | Hard- and Software Engineer | Photographer

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