Trouble accessing subscribtion

New Here ,
Sep 11, 2022 Sep 11, 2022

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Hello, I am using acrobat on my iPad and the app is not syncing with my Apple ID where I've purchased the subscribtion. I have restarted my device and reinstalled the app. When I log out and log back in again through my Apple ID it says I'm a free user, but I have an acrobat subscription that is active in my apple account. 

Please let me know how I can proceed.

 

Best,

Britten

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General troubleshooting , Install update and subscribe to Acrobat

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