Trouble converting Power Point to Adobe PDF with Standard 9

[MarthaMatthews]

I just bought a new computer with Windows 10 and ported my Adobe Acrobat 9 Standard over to this new computer.  Now I am unable to convert a Power Point to a PDF.   When I click on the Acrobat Icon in Power Point,  it creates a weird text doc and then Power Point closes due to an error.  When I reopen Power Point the Acrobat add-in is gone.

Is there anything that can be done to fix this? Thank you in advance for your help.

Blair Massey

[Test Screen Name]

What's in this "weird text doc" exactly?

[MarthaMatthews]

This some of what it said:

%%[ ProductName: Distiller ]%%

%%[Page: 1]%%

%%[Page: 2]%%

%%[Page: 3]%%

%%[Page: 4]%%

%%[Page: 5]%%

%%[Page: 6]%%

[Test Screen Name]

All that is good and may be normal if there is a PDF too. If there isn't a PDF there's probably an error message further down.

[MarthaMatthews]

I found it.  There were 65pages so I didn't look at the bottom.

%%[ Error: ioerror; OffendingCommand: imageDistiller ]%%

Stack:
-dict-

%%[ Flushing: rest of job (to end-of-file) will be ignored ]%%
%%[ Warning: PostScript error. No PDF file produced. ] %%

[MarthaMatthews]

Does anyone know what I can do to fix this?  I am not able to create a PDF and all I get is the above posted error.  I am stumped.

[gkaiseril]

I would try to only create pages above and below the problem page.

Restart your system and then open PowerPoint and try to create the PDF for the problem page. If successful, you can use Acrobat to combine the PDFs.

There is probably some element on the problem page that is causing the issue. There maybe a link to insert text, an image, some type of multimedia, etc. You may have to locate and adjust for this issue.

Have you checked to see if Acrobat 9 has been updated for the Operating System of your new computer?

Do you have access to another computer with Acrobat and cay you see if you can convert the PowerPoint to a PDF on that system?

[Test Screen Name]

Immediately above the error will be a %%page line telling you what page it had reached. Had it got to the end?

[MarthaMatthews]

For some reason it is now working.  Thank you for your help.  I will try all those things next time it comes up.

Blair