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Trouble with Adobe Acrobat - "si è verificato un errore interno"

Community Beginner ,
Oct 18, 2022 Oct 18, 2022

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Hi, just recently every time I open a pdf a windows pops up telling me "si è verificato un errore interno" (internal error), and then my file explorer stops working for a few seconds and I'm not able to open more pdfs.

I've tried various solutions, and uninstalled and reinstalled the program and nothing worked.

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Standards and accessibility

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Explorer ,
Oct 18, 2022 Oct 18, 2022

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I have the same problem too all day internal error.png

 

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Community Beginner ,
Nov 01, 2022 Nov 01, 2022

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Did you solve it by any chance? Cause I lost all hopes

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New Here ,
Nov 10, 2022 Nov 10, 2022

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Stesso problema, ma nessuna soluzione... 

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Community Beginner ,
Nov 22, 2022 Nov 22, 2022

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Hi, I have the same problem.

I just discovered that it does not happen if I uncheck the "Preview view/panel."

Of course this way I can't preview my files but at least they open and the explorer doesn't crash.

 

Waiting for Adobe to solve this issue...

 

Federica

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Community Beginner ,
Nov 22, 2022 Nov 22, 2022

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New Here ,
Mar 30, 2023 Mar 30, 2023

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Io ho risolto il problema cosi:

1) ho disinstallato l'applicazione dal pc

2) ho installato acrobat reader dc

3) aggiornato alla versione premium

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Community Beginner ,
Mar 30, 2023 Mar 30, 2023

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Alla fine ho risolto, ho installato acrocleaner per rimuovere tutti i residui delle installazioni vecchie dato che mi dava errori nella directory, riavviato il computer e reinstallato Acrobat funzionava tutto.

 

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New Here ,
Feb 15, 2024 Feb 15, 2024

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Ho fatto la stessa cosa ma il fenomeno si è ripetuto.

 

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