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Trusted Document Fiasco

Community Beginner ,
Jun 03, 2024 Jun 03, 2024

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I work on a secure network that will never touch the internet at my office condicting critical safety work for folks around the world. As you can imagine we take security fairly seriously in this line of business. One of our precautions is to convert many powerpoint and other documents into PDF format with Adobe Acrobat Professional before sharing. Understand these are documents we create personally and trust implicitly. As we try to insert these documents into knowledge bases maintained in One Note and other resources, we receive an error message that the document is "not trusted" and the operation fails. We are baffled as to why a document that was created by our employees, never touched the net, and never left our positive control would be labelled by Adobe as "not trusted".

 

In most applications the user gets a security error message and when something is not trusted and an option to make the the document trusted. This does not seem to be the case with Adobe. How exactly then can I make my own Adobe documents, and those of my secure fellow employees, "trusted" so we can use them? I have seen no guide of any kind which addresses this in a secure environment.

TOPICS
Create PDFs , Edit and convert PDFs , General troubleshooting , How to , Modern Acrobat , PDF , PDF forms , Security digital signatures and esignatures , Standards and accessibility

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Enthusiast ,
Jun 03, 2024 Jun 03, 2024

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Can you upload a screenshot of the error message?

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Community Beginner ,
Jun 03, 2024 Jun 03, 2024

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Unfortunately no. As I state in my post the network is secure and will
NEVER touch the internet. No screenshots, files, or anything else will ever
come from that network in an internet forum. If you have special security
credentials and access to said secure network then I could send you
something on that network. I can post the precise text of the error
message, but it will not add much to the discussion. The error says the
operation failed as the PDF document is not a "trusted document". The
solution is to make the PDF "trusted". This is easy in most Microsoft
products, but apparently not with Adobe products.

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Community Expert ,
Jun 04, 2024 Jun 04, 2024

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The problem is it's not clear what you're talking about. I never saw such a message when just saving a file in Acrobat. Also, if the message comes from One Note, why do you think this is an Adobe issue? It sounds more like a Microsoft issue to me...

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Community Beginner ,
Jun 04, 2024 Jun 04, 2024

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The operation is not occurring on "saving". It is occurring on transferring
the file in printout form. Trusted settings in my experience are held at
the application level of the application that created it. Microsoft is a
snap for this as you are given a dialog box with the option to make a
document trusted. Adobe gives no such option and from my internet search on
the topic this may be related to trusted identities which is embedded in
Acrobat. Further, I do not have this issue with any other application, only
Adobe Acrobat PDF files. While there is no guarantee that this is strictly
an Adobe issue, i believe it is more likely than not. I will copy the
precise error text and post tomorrow.

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Community Beginner ,
Jun 04, 2024 Jun 04, 2024

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The operation is not occurring on "saving". It is occurring on transferring the file in printout form. Trusted settings in my experience are held at the application level of the application that created it. Microsoft is a snap for this as you are given a dialog box with the option to make a document trusted. Adobe gives no such option and from my internet search on the topic this may be related to trusted identities which is embedded in Acrobat. Further, I do not have this issue with any other application, only Adobe Acrobat PDF files. While there is no guarantee that this is strictly an Adobe issue, i believe it is more likely than not. I will copy the precise error text and post tomorrow.

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