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Trying and failing to cancel Adobe Acrobat Pro trial

Community Beginner ,
Jul 30, 2021 Jul 30, 2021

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Hello,

 

I started the Acrobat Pro trial.

Immediately realised it wasn't for me.

Cancelled the subscription in my Payapl and thought I had also cancelled any future payments.

I'm still getting emails from Adobe asking for my subscription fee.

 

How do I resolve this?

I only have a Creative Cloud Free Membership with no products purchased and cannot find Acrobat in there?

 

If anyone could point me in the right direction it would be most welcome.

 

Thanks

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correct answers 1 Correct answer

Adobe Community Professional , Jul 31, 2021 Jul 31, 2021
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen (type "Agent" to chat with a real person)
Thanks for this. I'm trying to go through chat support. Is a window supposed to pop up? Nothing happens when I click on your link. By @defaultpwxjl0km72vr
You will need to use a different browser or a private browsing session, or use a tablet or smartphone. You have a pop-up blocker installed in your browser. If you don't see the subscription in your account, you may have taken the s...

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Adobe Community Professional ,
Jul 30, 2021 Jul 30, 2021

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Cancelling the payment is not the same as cancelling the subscription itself... Try doing it here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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Community Beginner ,
Jul 30, 2021 Jul 30, 2021

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Yes I tried that and there was no Manage Plan button.

When clicking on the View Plan button there was/is no Cancel Plan button.

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Adobe Community Professional ,
Jul 30, 2021 Jul 30, 2021

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You should contact Adobe directly for help with this issue:
General help page: https://helpx.adobe.com/contact.html
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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Community Beginner ,
Jul 31, 2021 Jul 31, 2021

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Thanks for this.

I'm trying to go through chat support.

Is a window supposed to pop up?

Nothing happens when I click on your link.

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Adobe Community Professional ,
Jul 31, 2021 Jul 31, 2021

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Make sure the permission to open pop-up windows for that site is enabled in your browser.

In Firefox, for example, it's done with the button just to the left of the page URL.

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Adobe Community Professional ,
Jul 31, 2021 Jul 31, 2021

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Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)

quote

Thanks for this.

I'm trying to go through chat support.

Is a window supposed to pop up?

Nothing happens when I click on your link.


By @defaultpwxjl0km72vr

You will need to use a different browser or a private browsing session, or use a tablet or smartphone. You have a pop-up blocker installed in your browser.

 

If you don't see the subscription in your account, you may have taken the subscription with a different Adobe ID.

ABAMBO | Hard- and Software Engineer | Photographer

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