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Trying to download Adobe Acrobat Pro app

New Here ,
Feb 18, 2024 Feb 18, 2024

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I purchased an Adobe Acrobat Pro subscription and when I click on the download link for the app it goes to an error page.

 

https://creativecloud.adobe.com/errors/5XX.html

 

Are there any solutions? I've tried the live chat and there aren't any agents available.

 

TIA

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Install update and subscribe to Acrobat

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correct answers 1 Correct answer

New Here , Feb 19, 2024 Feb 19, 2024

I was able to chat with an agent this morning and was given this link to successfully download the application:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html#sa_src=web-messaging

 

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New Here ,
Feb 19, 2024 Feb 19, 2024

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I was able to chat with an agent this morning and was given this link to successfully download the application:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html#sa_src=web-messaging

 

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Adobe Employee ,
Feb 19, 2024 Feb 19, 2024

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Hi @Sherry35533683msfe 

 

Hope you are doing well and thanks for reaching out.

 

Please run the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

 

Let us know how it goes.

 

~Amal

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

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