Two Acrobat Pro questions concerning e-mail pdf file SEND BUTTON MISSING - SUBJECT IN MAIL MISSING

[Els Ruiters]

Hello all,

I'm using Adobe Acrobat Pro Versiosn 2024.001.20604 on a Mac.

I was up till now very content with the 'send button' in the previous versions of Acrobat Pro: Mail for Mac opened, the pdf was added as an attachment to a new e-mail and the subject automatically carried the name of the pdf. As I often send out drafts or corrected concepts, I was very happy I could just scan the subject for a specific mail.

In the latest version however, the e-mail icon is missing from the top bar. I can only find it under Share. Then it opens Mail for Mac with the pdf attached, but the subject rule is now blank. 

My questions: can I get just the mail-envelope-icon-thingy back in the topbar? And how do I get the subject to automatically use the name of the pdf? Is that still possible?

Thanks for helping out!

Els

[Amal.]

Hi there 
 
Hope you are doing well and sorry to hear that
 
What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20615 installed. Go to Help > Check for updates and reboot the computer once.

You may also download the patch manually form the link https://adobe.ly/4a8Wuv2
 
You may also try to reset the Acrobat preferences as described here https://adobe.ly/4a8Wvz6

If the subject is still missing from the email, please collect the Adobe CC logs https://adobe.ly/4a8WwDa and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.
 
Regards
Amal

[Els Ruiters]

Hi Amal

thanks for the reply. I had already stated my Acrobat Version and OS in the first line of my question. I downloaded the most recent patch: 2024.001.20643 (today is April 2nd '24)  but that didn't do anything. No subject line in the mail. Then I deleted the preferences: no luck and when I tried to send the welcome-mail to myself: nothing in the subject line. 

I've used the Adobe LogCollector Tool and uploaded it as per instruction. 
AdobeLogs_20240402_192059_557-mac-GS

Hopefully this will shed some light on this problem.

Thanks for helping out1

Els Ruiters

[Amal.]

Hi there

Thanks for sharing the logs, we have shared them with our engineering team for review.

We will share the update as soon as we get more info.

Thanks for  your time and patience

~Amal

[Susan36743986f0oc]

Hello,

I am having the same issue as well.  I've gone through all the same steps as Els but the envelope icon is still missing.

Thank you,

Susan

[Amal.]

Hi there

This issue is already highlighted to our engineering team, we will share the update as soon as we get any information.

Thanks for understanding.

~Amal

[Carissa36751564dd3e]

I am having the same problem. I was out of my office Friday and I got back today to see that my email icon is missing and it wont share with the title of the attachment in the subject line. Awaiting your solution as it is something I use ALL DAY EVERY DAY and need it to function how it use to.

[try67]

I've developed a free tool that adds a new menu item (under File) with this functionality. It can be easily adjusted to also set the generated email's subject line to the file's name.

See: http://try67.blogspot.com/2018/10/acrobat-reader-2019-quick-file-send.html

[Els36908789yw8n]

This is a life saver for the time being! Thank you very much! Folks, give it a try, works very well and I'll be using this while awaiting the official Adobe Patch! Thank you!

[NADAtech36808034t4ku]

I agree. I used this button every day too. This is an annoying disruption of my work flow.

[Trina36902766kyeu]

This feature needs to be restored ASAP.   It's causing a huge amount of unnecessary extra work.

[craig368897465t2o]

My work laptop wont let me do this so ill have to wait, its a major irritation when you work remotly and send lots of PDF's

[NPH725]

Any chance this is going to be fixed any time soon? My adobe updated today and I had high hopes but the problem is actually worse now. I am ONLY able to share by link which is not helping my productivity. 

[Amal.]

Hi there,

This is a known issue and our engineering team is working on it.

The fix will be available in the future updates.

~Amal

[Robert378119689xk9]

This is a huge FAIL, to lose perhaps the most used function. This update should have never been launched without a remedy for this. If not fixed soon I will be deleting and finding an alternative!

[Tracy37065079hasu]

Glad to hear I am not the only one missing this, i as well use it every day and causes more distription to the work flow with more steps.

[jgarrity01]

I use this function daily and would like to see it return ASAP.